Technology 2 min read By Morgan Griffin
Microsoft apologizes after global Outlook and Microsoft 365 email outage
Microsoft has apologized for a large-scale outage of Outlook and Microsoft 365 that left users around the world without email access for several days. The company links the outage to the modernization of its network capacity.
Microsoft has apologized for a global outage of Outlook and Microsoft 365 that this week left business and personal users around the world without access to email. The apology was published on Friday morning. The company attributes the incident to an "update of network capacity".
According to the company, the problems began on Thursday: servers failed and mailboxes became unavailable. Some users remained without access to their email for more than 18 hours. Millions of Outlook and Exchange users were affected. On Friday, service restoration was still ongoing, as reported on Microsoft's service status page.
Initially, Microsoft did not explain what caused the outage. Now the company claims that the outage was related to an update of its network infrastructure, and stresses that no signs of malicious activity have been detected. However, this conclusion remains Microsoft's own version: no independent verification of the root cause has yet been published. The exact technical mechanism that led to the problems during the update has also not been disclosed.
Affected customers can request compensation in the form of service credits. Microsoft has not disclosed the total number of affected users and companies, nor the time needed for full restoration of the service. The company is posting updates on the progress of the work on its Service Health Status page.
Source: deadline.com
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